PREMIUM WARRANTY PROGRAM
Description
Comfort 820 Hot Tub (Hard Shell)Enjoy this Deluxe Series Spa by Comfort Hot Tubs. The elegant design of the hot tub will perfectly blend into any setting whether at a mountain house, beach city, countryside residence, residential neighborhood, or urban patio. This deluxe series model boasts spacious and deep seating – bringing on a comfortable spa experience. The padded head rests and lounge seating design have customers raving about this model. Equipped with the latest proprietary technology, this model will inevitably create lasting memories for you, your family, and your friends. The hot tub has revolutionary, adjustable stainless steel jets. The high-pressure jet system is perfect for a hydromassage to alleviate the stress from any day. The American balboa control panel and heating system was built to last and keep things simple. The system quickly heats the spa with its impeccable energy efficiency ratings. The heavy-duty insulated cover and the tub’s premium insulation design ensures that the tub retains its heat – even during the coldest of winter nights! Coordinate with your local dealer to bring the tub to your backyard, patio or wherever the location of the tubs future home may be in addition to your local electrician for proper electrical installation. We wish you a relaxing, meditative, and enjoyable Comfort Hot Tub experience!
Product Specifications
| Dimensions |
156" x 87" x 38" |
|---|---|
| Seats |
8 |
| Electrical |
220 Volts/48 Amps |
| Circulation Pump |
Yes |
| Massage Pump 1 |
3HP |
| Massage Pump 2 |
3HP |
| Jets |
71 |
| Frame |
Stainless Steel |
| Filter |
Premium Pleaded |
| Ozonator |
Yes |
| Water Fountain |
Yes |
| Cover |
Yes |
| Step Ladder |
Yes |
| Shell Insulation |
30MM |
| Cabinet Color |
Grey |
| Shell |
White Acrylic |
| LED Lights |
Yes |
| Model |
823 |
Warranty
SHELL STRUCTURE
Comfort Hot Tub's manufacturer warrants the spa shell to the customers against water loss due to structural failure for 1 year from the original date of manufacture*
SOUND SYSTEM
Comfort Hot Tub's manufacturer warrants electrical components, specifically the sound system against malfunctions due to defected materials or workmanship for 1 year from the original date of manufacture*
CONTROL SYSTEM/PUMPS
Comfort Hot Tub's manufacturer warrants the balboa control system and LX pumps to the customers for 1 year from the original date of manufacture*
PLUMBING
Comfort Hot Tub's manufacturer warrants the factory-installed plumbing components not to leak for 1 year from the original date of manufacture. This warranty specifically covers leaks from jet fittings, internal plumbing, internal glue joints, and hoses*
SHELL SURFACE
Comfort Hot Tub's manufacturer warrants the interior surface of the spa shell against blistering, cracking, or delaminating for 1 year from the original date of manufacture*
SPA COVER
Comfort Hot Tub's manufacturer warrants the spa cover against malfunctions due to defected materials or workmanship for 1 year from the original date of manufacture*
* Our Premium Warranty Program only covers replacement of parts. Labor and cost of labor not included in warranty.
* All warranty requests not guaranteed. Contingent upon manufacturer’s approval.
Warranty Limitations And Exclusions:
This Limited Warranty is void if the Comfort Hot Tub’s or its designated representative determines that the spa has been subjected to alteration, neglect, misuse, abuse, extraordinary wear, failure to follow directions, improper maintenance, or freight damage caused by a common carrier; any damage caused by repairs that have been attempted by anyone other than a designated representative; damage or failure due to installation of aftermarket parts that are not Genuine Comfort Hot Tub branded parts & accessories (including but not limited to filters, UV-C bulbs, ozone systems, repair parts and other accessories); or if the failure is caused by accident, acts of God or other causes beyond the control of Comfort Hot Tubs. Neglect, misuse and abuse also include any installation, operation or maintenance of the spa, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners. This Limited Warranty does not provide coverage for any item attached to or installed on the spa after the date of manufacture, or for gaining access to any component for repair or replacement. Spa units used in a commercial application are excluded from any coverage whatsoever. Our Premium Warranty Program only covers replacement of parts. Labor and cost of labor not included in warranty. All warranty requests not guaranteed. Contingent upon manufacturer’s approval.
Shipping Policy
1.0 Shipping Policy within continental USA
1.1 Shipment processing time
All Comfort Hot Tub orders are processed within 24 hours and production time is typically 3 to 10 days, unless items are out of stock.
Shipments and deliveries are handled by our third party shipping companies and the typical delivery time is 10 business days. Email sales@luxurytubsdirect.com for tracking information. In the case of any unforeseen shipping and logistics issues, unexpected delays in processing and delivering your order may occur. If delays occur, your tracking information will be updated.
1.2 Shipping rates and delivery estimates
| SHIPMENT METHOD | ESTIMATED DELIVERY TIME | ESTIMATED SHIPMENT COST |
|---|---|---|
| LTL Truck | 10 business days | FREE Residential Delivery |
1.3 Shipment confirmation and order tracking
You’ll receive shipment confirmation and tracking number within 24 hours of your product shipping.
1.4 Damages
If you received your order damaged, please contact sales@luxurytubsdirect.com directly to file a claim within 48 hours of receipt of your shipment. Please be sure to carefully open, save all packaging material, and inspect your purchase for any concealed damage before filing a claim. Inspection includes visual and an operational inspection (see product manual for details).
Please note: Shipping is NOT available outside of the continental US
Return Policy
Luxury Tubs Direct has a 30 day return policy on all Comfort Hot Tubs unless otherwise stipulated in your invoice. The restocking fee is a flat $2500, less taxes and shipping costs. The customer is responsible for all associated costs of shipping the return.
To return your product, follow these steps:
1. Start the return process by emailing sales@luxurytubsdirect.com
2. Once you receive authorization to return, carefully package and ship the product to the warehouse listed on the shipping label of your item.
3. Once the warehouse team receives the returned item, it will be inspected for any damage and missing parts. Returns inspection will take 24-48 hours before generating a report for the Office Manager. If any items are missing or damaged, your refund amount will be reduced by the cost of replacing/repairing damaged or missing parts.
4. Our Office Manager will review and process your return within 24-48 hours of receiving the report from the warehouse team.
5. Once we process a return, you should expect to see a refund of your original product purchase amount plus taxes (if any charged), less $2500 restocking and any additional refund deductions for damaged or missing parts. The refund amount will be reflected on your account within 5-7 business days.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.